Tailvoripets™
Business and customer support information for your pet essentials order.
Changqing Subdistrict, Gongshu District,
Hangzhou, Zhejiang Province, China
China Standard Time (UTC+8)
Shipping Policy
We aim to make delivery clear and dependable. This policy explains how pet supplies are prepared, shipped, tracked, and handled when a delivery issue occurs.
Our Fulfillment Approach
To offer supplies for dogs, cats, birds, small animals, reptiles, and other pets, some products may be dispatched from fulfillment facilities or manufacturing partners. This helps us offer a broader selection and route orders through an appropriate facility.
Items in the same order may occasionally arrive in separate packages. If that happens, tracking details may be provided for each shipment.
01 · Preparation & Shipping Charges
Orders typically require 2–4 business days for payment verification, inspection, packing, and dispatch. Preparation may take up to 5 business days during holidays, promotions, or high-volume periods.
A flat shipping charge of $5.99 per order applies unless a different rate or free-shipping offer is displayed at checkout. Business days exclude weekends and applicable public holidays.
02 · Estimated Transit Times
The following estimates begin after dispatch and do not include order preparation:
| Destination | Estimated transit |
|---|---|
| United States | 10–15 business days |
| Canada, United Kingdom & Australia | 11–16 business days |
| Other international destinations | 15–20 business days |
These are estimates. Weather, customs, carrier disruptions, remote destinations, and seasonal demand can affect the actual arrival date. Any delivery rights provided by applicable law remain unaffected.
03 · Confirmation & Tracking
After dispatch, we will send a shipment confirmation to the email address used at checkout. It will include a tracking number when one is available.
Carrier tracking can take 1–3 business days to show its first scan. Orders split into multiple packages may have separate tracking numbers.
04 · Address Accuracy
Please check the recipient’s name, street and unit number, city, state or province, postal code, country, and contact phone before submitting your order.
If you notice an error, contact us promptly. We will try to correct the address before dispatch, but carrier and fulfillment restrictions may prevent a change. An address error supplied at checkout may cause delays or additional reshipping costs, subject to applicable law.
05 · International Duties & Taxes
For international orders, the checkout and shipping arrangement determine whether duties and import taxes are collected in advance. If they are not collected at checkout, the destination country or carrier may require the recipient to pay import duties, taxes, or handling fees before delivery.
These assessments are set by the relevant authorities or carrier. Please review the final checkout information and any customs notice for your shipment.
06 · Changes & Cancellations
Email service@tailvoripets.com within 12 hours of ordering if you need to request an address correction or cancellation. Include your order number and the requested change.
We will make a reasonable effort to help. Changes may not be possible once packing or dispatch has begun. Any mandatory cancellation rights remain unaffected.
07 · Delayed or Missing Deliveries
Tracking can pause while a parcel moves between facilities. If your order has not arrived after the estimated period, contact us with your order number. We will review the tracking and work with the carrier or fulfillment provider as appropriate.
If a shipment is lost, we will provide a suitable resolution in line with applicable consumer law. A carrier investigation helps establish what happened but does not remove rights you may have when an order is not delivered.
08 · Marked Delivered but Not Found
- Check entrances, parcel lockers, mailrooms, and other safe delivery areas.
- Ask household members, neighbors, or building staff.
- Contact the carrier for any available delivery details.
- Contact us if the parcel remains missing so we can review the order.
We will assist with available tracking and delivery information.
09 · Items Damaged in Delivery
Inspect your parcel after arrival. Please report visible transit damage to service@tailvoripets.com as soon as practical. Reporting within 72 hours helps us investigate promptly, but does not remove rights available under applicable law.
Include your order number, a description, and clear photographs of the item, outer packaging, and shipping label when possible. Keep the item and packaging while we review the issue. We will arrange an appropriate resolution based on the circumstances.
10 · Returned or Refused Shipments
A parcel returned because of an inaccurate address, repeated failed delivery attempts, refusal, or unpaid import charges may require additional postage to resend. We will explain any applicable costs and review refund eligibility under our Returns & Refunds Policy and applicable law after receiving the parcel or confirming its status.