Tailvoripets™
The company and customer support details for our pet essentials store are listed below.
Changqing Subdistrict, Gongshu District,
Hangzhou, Zhejiang Province, China
China Standard Time (UTC+8)
Let’s keep in touch.
Have a question about a product, an existing order, or shopping for your pet? Our customer care team is here to help with everyday essentials for dogs, cats, birds, small animals, reptiles, and other companions.
Email Us
Send product questions, order details, or after-purchase requests.
service@tailvoripets.comSupport Hours
Our customer service hours are:
8:00 AM – 10:00 PMChina Standard Time (UTC+8)
How can we help?
Contact us for assistance with:
- Choosing a suitable pet product
- Order status and shipment tracking
- Product information and use
- Returns, refunds, and delivery concerns
For faster order support
Please include your order number, the email address used at checkout, and a short description of your question. If an item arrived damaged or incorrect, photographs of the item and packaging can help us review the issue.
Messages received outside customer service hours will be reviewed when support resumes. Response times may vary during holidays or periods of high demand.
Here for you and your pets.
Thank you for shopping with Tailvoripets™. We appreciate the opportunity to support your pet household.
Contact Customer Care