Tailvoripets™
Business and customer support information for your pet essentials purchase.
Changqing Subdistrict, Gongshu District,
Hangzhou, Zhejiang Province, China
China Standard Time (UTC+8)
Payment Methods & Security
From enrichment toys to everyday supplies for small and exotic pets, we want checkout to be clear and convenient. The payment methods and final currency available for your order are shown before you confirm payment.
01 · PayPal Checkout
If PayPal is offered and you select it, you will follow PayPal’s checkout steps to authorize your payment.
You may be able to sign in to a PayPal account or use an eligible debit or credit card as a guest. Guest checkout depends on your location, transaction, and PayPal’s available options; it is not guaranteed for every order.
02 · Credit & Debit Cards
Eligible cards accepted by our active payment provider will be displayed at checkout. Options can vary by country, card issuer, device, and the payment services available on our store.
Card transactions are handled by authorized payment providers. Tailvoripets™ does not directly store complete card numbers or card security codes.
03 · Payment Authorization
Your bank or payment provider may check that your account is valid, funds or credit are available, and security requirements are met. A payment can be declined or held for additional verification.
If payment does not complete, review the information entered at checkout or contact your bank or payment provider. We can assist with the order status visible to our store.
04 · Billing Information
To help avoid delays, enter accurate contact and billing details, including the cardholder name, billing address, and postal or ZIP code where requested. Complete card details should be entered only in the secure checkout fields provided by the payment service.
Incorrect details may cause a payment to be declined or reviewed.
05 · Currency & Additional Charges
Unless another currency is clearly displayed at checkout, orders are charged in United States Dollars (USD). The currency and total shown on the final checkout screen govern your purchase.
If your payment account uses another currency, your bank or provider may apply its own exchange rate or foreign transaction fee. Those charges are set by that provider, not by Tailvoripets™.
06 · Secure Transactions
Checkout uses secure payment-processing systems and encrypted connections to transmit transaction information. Your provider may also request an additional identity check, such as a one-time code or approval through its app.
Please contact us promptly if you notice an order or payment concern.
07 · Pending or Duplicate Charges
An incomplete or declined payment can sometimes appear as a temporary pending authorization. Your bank or payment provider controls when that hold is released.
If you believe an order was charged twice, contact us with the order number and transaction dates before submitting another payment. Do not email complete card details.
08 · Payment Assistance
For questions about an order or a payment shown in our store records, email service@tailvoripets.com or call +86 131 6471 4494. Include your order number and a brief description of the issue.
For a declined card, bank authorization hold, exchange rate, or bank-imposed fee, your payment provider can provide the most accurate account-specific information.