Tailvoripets™
The business information and customer support details for our pet essentials store are listed below.
Changqing Subdistrict, Gongshu District,
Hangzhou, Zhejiang Province, China
China Standard Time (UTC+8)
Your privacy matters to us.
This Privacy Policy explains how Hangzhou Liyangchuang Technology Co., Ltd., operating Tailvoripets™ (“we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you browse our store, purchase pet products, contact us, or interact with our online services. Our ecommerce store is powered by Shopify.
01 · Personal Information We Collect
The information we collect depends on how you use Tailvoripets™.
Information you provide
When you place an order, create an account, subscribe to marketing, write a review, or contact support, we may receive your name, email, telephone number, billing and shipping addresses, account details, order history, product preferences, messages, reviews, photographs, and other content you submit.
Information collected during website use
We and our service providers may collect IP address, device and browser details, language and regional settings, approximate location, pages and products viewed, cart activity, links selected, referring sites, session information, and cookie or similar identifiers.
Information from other sources
We may receive relevant information from Shopify, payment providers, shipping and fulfillment partners, fraud-prevention services, analytics and advertising providers, social media platforms, and customer-support tools.
Payment information is processed through Shopify and authorized payment providers. We generally do not receive or store complete payment-card numbers or security codes.
02 · How We Use Information
- Accept, verify, fulfill, and deliver orders
- Process payments, returns, and refunds
- Provide tracking updates and customer support
- Maintain accounts and shopping preferences
- Improve our pet product selection and website
- Detect fraud and protect store security
- Keep required business, tax, and transaction records
- Send marketing where permitted and measure advertising
- Meet legal obligations and resolve disputes
Where required, we obtain consent for particular marketing or nonessential cookie activities.
03 · Orders and Payments
Information needed to complete a purchase may be shared with Shopify, payment processors, fulfillment providers, shipping carriers, and fraud-screening services. These partners support checkout, payment, packing, delivery, and order assistance.
We use reasonable safeguards, but no online transmission or storage method can be guaranteed completely secure.
04 · When We Disclose Information
We may disclose information to providers supporting website hosting, payments, fulfillment, delivery, customer service, analytics, advertising, security, accounting, and professional advice.
We may also disclose information when legally required, to investigate fraud or security issues, to protect rights and safety, during a business transaction, or at your direction.
Some advertising disclosures involving cookies or online identifiers may be considered a “sale,” “sharing,” or targeted advertising under certain U.S. state laws, even if we do not receive money for that information.
05 · Cookies and Similar Technologies
Our store may use cookies, pixels, tags, and related technologies for:
- Essential functions: carts, checkout, accounts, navigation, preferences, and security
- Analytics: website traffic, page performance, and technical improvements
- Advertising: campaign measurement and more relevant advertisements where permitted
Depending on the services actually enabled, advertising and analytics providers may include Meta, Google, or AppLovin. You can use available store privacy controls and browser settings to manage certain technologies. Blocking essential cookies can affect store functionality.
06 · Advertising Choices
Where available, you may adjust our store’s privacy controls, change browser or device settings, use an advertising platform’s preference tools, or submit a request through our Your Privacy Choices page or by email.
A browser-based choice may need to be renewed after changing devices, switching browsers, or deleting cookies. You may still see contextual advertisements after opting out of personalized advertising.
07 · Marketing Messages
If you receive promotional emails from us, you may unsubscribe through the link in an email or by contacting service@tailvoripets.com.
Unsubscribing from marketing does not prevent necessary order confirmations, shipping updates, safety notices, or replies to customer-support requests.
08 · Data Retention
We keep information for as long as reasonably needed to manage purchases and accounts, provide support, comply with tax and recordkeeping obligations, prevent fraud, resolve disputes, and meet legal requirements. Retention periods vary by the data and its purpose. When appropriate, information may be deleted or anonymized.
09 · Information Security
We use reasonable technical and organizational measures appropriate to the information we process, including access controls and secure checkout services. No system is completely immune from risk. Please protect your account credentials and contact us if you suspect unauthorized activity.
10 · Children’s Information
Tailvoripets™ sells pet products to adults and does not knowingly collect personal information directly from children under 13. If you believe a child has provided information to us, contact service@tailvoripets.com so we can review the matter.
11 · U.S. State Privacy Rights
Depending on your state and the laws applicable to our business, you may have rights to access, correct, delete, or obtain a portable copy of certain information; opt out of qualifying sale, sharing, or targeted advertising; limit certain uses of sensitive information; or appeal a decision on a privacy request.
Legal exceptions may allow us to retain information needed for an order, fraud prevention, tax obligations, or legal claims. We will not unlawfully discriminate against you for exercising a privacy right.
To submit a request, email service@tailvoripets.com with the subject “Privacy Request,” or call +86 131 6471 4494. We may request reasonable verification before processing requests involving account records.
12 · California Privacy Information
Where the California Consumer Privacy Act applies, categories of information processed may include identifiers, customer records, purchase details, internet activity, approximate geolocation, and inferences based on shopping activity.
Eligible customers may request access, correction, deletion, or an opt-out of qualifying sale or sharing. We do not knowingly sell or share the personal information of consumers under 16 years of age.
13 · Global Privacy Control
Where required by applicable law, a recognized Global Privacy Control signal is treated as a request to opt out of qualifying sale or sharing for the browser or device sending it. Its effect on other devices or account information depends on whether those records can reasonably be connected to the signal.
You may contact us directly for assistance with a broader account-level request.
14 · International Visitors and Transfers
Our legal company is based in China. Shopify and other service providers may process information in additional countries. As a result, information may be transferred to jurisdictions whose privacy laws differ from those where you live.
Where applicable law requires safeguards for an international transfer, we will use an appropriate legal mechanism.
15 · EEA, UK, and Swiss Privacy Rights
Where applicable, our legal grounds for processing may include performance of a contract, compliance with legal obligations, legitimate interests that do not override your rights, and consent for activities requiring it.
Eligible individuals may have rights to access, correct, erase, restrict, object to, or receive a portable copy of personal information. You may withdraw consent where consent is the legal basis and may lodge a complaint with the relevant data-protection authority.
16 · External Websites
Our store may link to services operated by other organizations. Their privacy practices are separate from ours. Please review their notices before providing information to those services.
17 · Shopify
Shopify powers our ecommerce store and processes information to support hosting, checkout, security, analytics, and related services. Shopify may also process information for purposes described in its own consumer privacy documentation.
18 · Changes to This Policy
We may update this policy to reflect changes in our products, store technology, providers, or legal obligations. The revised version will appear on this page with an updated “Last Updated” date. Where required by law, we will provide additional notice or obtain consent.